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Choosing the right
home care provider can be a difficult and emotional decision. But, the
choice is yours. How do you decide which company is right for you? Home
care companies differ in the services they provide and the qualifications of
their staff.
To assist you in the selection process, we have compiled a list of questions
to guide your decision. Ask these questions either directly to the home
care company or to your physician, discharge planner or case manager.
Types of Service:
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What types of services does the company provide?
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Home nursing, respiratory care, infusion therapy, and medical
equipment are just a few of the specialized home care services.
- Is
the company specialized or does it provide more general care?
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Some providers are specialists in home care, providing a limited
menu of services. Others are generalists and provide a more extensive
range of services.
- Does
the company provide services to pediatric patients?
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Not all providers are equipped to provide services to children.
Level of Service:
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Is
service available 24 hours a day, 7 days a week?
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How
promptly will your calls be returned?
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How
quickly will the company respond to changes in your service?
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How
quickly can your service begin?
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Will the
company bill the insurance company on your behalf?
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Will the company investigate your insurance coverage for home care?
Qualifications of Staff:
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What are
the qualifications of the staff who will be providing your care? Are they
licensed nurses, pharmacists, respiratory therapists?
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What type of training is provided for staff?
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What type of quality programs does the staff participate in?
Office Locations:
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